Billing

A seat is a person who can sign in and take calls. You pay per seat per month, in US dollars, and each plan carries an allowance of calling minutes, text messages and phone numbers:

1. Starter — $29 per seat per month. Up to 5 seats, 500 minutes, 250 messages and 1 phone numbers included.
2. Pro — $49 per seat per month. Up to 25 seats, 2,000 minutes, 1,000 messages and 3 phone numbers included.
3. Business — $79 per seat per month. Up to 100 seats, 10,000 minutes, 5,000 messages and 10 phone numbers included.

The current figures are always on the pricing page, and the two cannot disagree — both read the same source, and a test fails the build if it stops matching the code that bills you.

Calling and messaging past the included allowance is charged per unit at the rates published at the time it is used — Starter at 3.0¢ a minute and 2.0¢ a message, Pro at 2.5¢ a minute and 1.5¢ a message, Business at 2.0¢ a minute and 1.0¢ a message.

Nothing is unlimited. Allowances reset monthly and unused allowance does not carry forward. Calls between agents inside your own organization never touch the telephone network and are not metered at all.

Every plan has a ceiling on billable usage in a month. Reaching it stops outbound calling and messaging rather than letting the bill keep climbing.

It exists because the failure it prevents is severe and fast: a call flow with a mistake in it, or an account someone else has got into, can generate thousands of dollars of traffic overnight. A ceiling that interrupts service is unpleasant. A five-figure invoice for traffic nobody authorised is worse.

We warn you as you approach it. If you need it raised, ask — it is a safety limit, not a sales mechanism.

Seats are billed monthly in advance; usage past the allowance is billed in arrears for the month it happened in. Invoices are payable on receipt.

If a payment fails we will tell you and try again. If it keeps failing we may suspend the account, and we will say when before we do. Inbound calls to your numbers are the last thing we would stop.

Payment is handled by Stripe. Card details go to Stripe directly and never reach our systems.

Add a seat and it is charged pro rata from the day it is added. Remove one and the reduction applies from the next billing month; we do not refund part of a month already paid for. Moving between plans takes effect at the next billing month unless you need it sooner.

Prices exclude tax. Canadian GST, HST and QST, US state and local sales and telecommunications taxes, and any regulatory levies applying where you are, are added to your invoice. If your organization is exempt, send us the certificate and we will apply it from that point.

Tell us and the subscription ends at the close of the current billing month. There is no cancellation fee, no minimum term, and no free trial to convert from. We do not refund a partial month.

Take your numbers with you. A telephone number you use for your business is yours to port to another provider, and we will not obstruct it or charge for it. Tell us before you cancel, because porting a number after service ends is considerably harder.

Ask within thirty days of the end and we will give you a copy of your data before deleting it — see the privacy policy.

If an invoice looks wrong, write to [TBD] within sixty days and we will go through it with you. Usage is itemised down to the individual call and message, so “what is this charge” is a question with an actual answer.