Asking for your data

Ringfully is a phone system sold to businesses, and almost everything it holds belongs to one of those businesses rather than to us. Which one of these you are decides who can actually answer you.

You called a business that uses Ringfully

That business decides what is recorded and why. It is their record of their own conversation with you, and they are the ones who can give it to you or delete it. Ask them first. If you come to us, we will pass your request on and tell you we have — we will not answer it over their head.

You work for a business that uses Ringfully

Same answer: your employer holds it, and we hold it for them.

You are a Ringfully customer, or you emailed us

Then it is ours to answer, and everything below applies directly.

Email [TBD]. There is deliberately no form — we have nothing behind one that would do anything with what you typed, and a form that quietly discards a legal request would be worse than not offering one.

Tell us:

1. what you want — a copy, a correction, deletion, or just to know what is held;
2. enough to find you: the phone number involved, the business you called or work for, and roughly when;
3. where to send the answer.

We may need to check you are who you say you are before handing over call records — a phone number alone is not proof, and giving someone else’s recordings to the wrong person is the failure worth being careful about. We will ask for the least we can get away with.

1. To know. What categories we hold about you and why — set out in advance on the privacy policy.
2. A copy, in a structured, commonly-used format.
3. Correction, where something is wrong.
4. Deletion, where we are not required to keep it. Some things we are: the record of an emergency call is kept deliberately and permanently.
5. Portability — your data in a form you can take elsewhere.
6. To withdraw consent you previously gave.
7. An explanation of automated processing, and to have a person review it instead. In practice this means the AI assistant, which is off unless a business turned it on — see the AI page. It makes no decision about anyone.

Being specific, because a vague promise here is worth nothing.

We can tell you the categories we hold, and find and produce the records tied to a phone number or an account — calls, messages, voicemail, contact records — by hand.

We cannot tell you who listened to a recording. Playing one requires a separate permission, so not everyone can, but the act of playing it is not written down anywhere. If you ask us who has heard your call, the honest answer is that we do not know.

There is no export button and no single delete. Assembling a copy or removing you from every record is done by a person reading the database, which is slower and more error-prone than a tool would be. There is currently no way to delete a call recording at all.

All three are on the list to fix. Until they are, this page describes the service as it actually is.

Thirty days, and usually much less. If a request is genuinely complicated we may take longer, in which case we will tell you before the thirty days are up, why, and when to expect an answer.

It is free. If someone made the same request repeatedly to be difficult we could charge, but we would tell you first rather than send a bill.

Tell us — [TBD] at [TBD] — and we would rather fix it than have you escalate. But you do not have to come to us first, and you can complain to:

1. the Office of the Privacy Commissioner of Canada, for federal privacy law;
2. the Commission d’accès à l’information du Québec, if you are in Quebec; or
3. your provincial or state regulator, wherever you are.

Ringfully’s person responsible for the protection of personal information is [TBD], [TBD], [TBD], at [TBD].