Legal
Everything we have put in writing.
One page per subject rather than one wall of text, because the questions a buyer actually has (what happens to a recording, what 9-1-1 does and does not do, who else touches the data) deserve to be findable on their own.
These are drafts. Inbound CX does not yet have an incorporated legal entity, so the contracting party is unnamed and none of them are in force.
Terms
The agreement between Inbound CX and the businesses that use it: the service, fees, your data, emergency calling, liability, and how the contract ends.
Privacy
What personal information Inbound CX holds, where it is stored, who else touches it, how long it is kept, and how to ask for a copy or its deletion.
Your data
How to ask what Inbound CX holds about you, how to have it corrected or deleted, how long a reply takes, and what we can and cannot answer today.
Emergency calling (9-1-1)
What happens when someone dials 9-1-1 from Inbound CX, the four ways it differs from a traditional telephone line, and what you must do before relying on it.
Call recording
How call recording works in Inbound CX, what the default is when nobody sets it, when the announcement is spoken, and whose job consent is in your province.
Text messaging
Terms for text messaging on Inbound CX numbers: getting and keeping consent, opt-out words, what you may not send, and why a carrier may stop a message.
Sub-processors
Every third party that touches customer data on Inbound CX's behalf, what reaches each one, where it is held, and how you are told when the list changes.
Acceptable use
What Inbound CX may not be used for: unlawful traffic, anything that puts the network or the platform at risk, and what happens to an account that does it.
Data processing addendum
The controller-processor terms for customers whose own privacy obligations require them: security, sub-processors, breach notice, deletion, and audit.
AI disclosure
Where Inbound CX uses AI and where it does not, what a caller is told, what leaves the platform, what no AI here may decide, and what it still gets wrong.
Accessibility
How close Inbound CX is to WCAG 2.2 AA, what is in place, what is known to fall short, and how to tell us about a barrier or get help right away.
Cookies and storage
What inboundcx.com stores in your browser before and after you answer the banner, what the signed-in portal keeps there, and how to change your answer.
Billing
What you pay for on Inbound CX: seats, usage past the allowance, the monthly spend ceiling, invoicing, taxes, adding or removing seats, and cancelling.
Vulnerability disclosure
How to report a security problem in Inbound CX, what we do in return, the safe-harbour terms, and what is in scope and what is explicitly out of scope.