The byline
John
Owner and CEO
Owner and CEO with over 10 years of experience in the IT industry, including more than 5 years specializing in VoIP and cloud communications. Experienced in designing, deploying, and supporting reliable communication solutions for businesses.
The product figures on this site are checked against the code that produces them on every build, and every page and article is swept for a claim the product cannot back up.
Articles
September 9, 2026 · Call flows and IVR
A phone tree template that worksSeptember 9, 2026 · Call flows and IVR
Auto attendant mistakes that lose callersSeptember 9, 2026 · Quebec area codes
Drummondville business phone: 819, not 514September 9, 2026 · Quebec area codes
Gatineau business phone: 819 or Ottawa's 613September 9, 2026 · Quebec area codes
Business phone in Laval: 450, not 514September 9, 2026 · Quebec area codes
Longueuil business phone: 450, 579, 354September 9, 2026 · Quebec area codes
Montréal business phone: 514, 438, 263September 9, 2026 · Quebec area codes
Business phone in Québec City: 418, 581, 367September 9, 2026 · Quebec area codes
Business phone in Saguenay: what 418 coversSeptember 9, 2026 · Quebec area codes
Saint-Jean-sur-Richelieu: 450 and MontréalSeptember 9, 2026 · Quebec area codes
Business phone in Sherbrooke: 819 in EstrieSeptember 9, 2026 · Quebec area codes
Terrebonne and the 450: a ring, not a suburbSeptember 9, 2026 · Transfer, hold and conference
Call forwarding on an iPhoneSeptember 9, 2026 · Transfer, hold and conference
Call forwarding star codes explainedSeptember 9, 2026 · Spam and call blocking
Caller ID lookup: what it can tell youSeptember 9, 2026 · Transfer, hold and conference
The four types of call forwardingSeptember 9, 2026 · VoIP basics
Does VoIP work without internet?September 9, 2026 · Numbers and porting
What a free phone number costs youSeptember 9, 2026 · Softphones and apps
Headsets that work with a softphoneSeptember 9, 2026 · Cloud telephony
Hidden costs in a VoIP contractSeptember 9, 2026 · Transfer, hold and conference
How call forwarding actually worksSeptember 9, 2026 · Spam and call blocking
How caller ID actually worksSeptember 9, 2026 · SIP and networks
How many SIP trunks do you need?September 9, 2026 · Cloud telephony
How much does VoIP cost per user?September 9, 2026 · Spam and call blocking
How to block unwanted callsSeptember 9, 2026 · Numbers and porting
How to get a second business numberSeptember 9, 2026 · Numbers and porting
How to get a toll-free numberSeptember 9, 2026 · Migrating from a PBX
How to replace an aging PBXSeptember 9, 2026 · Spam and call blocking
How to scrub a calling listSeptember 9, 2026 · VoIP basics
How a VoIP call actually travelsSeptember 9, 2026 · SIP and networks
Network settings that break VoIP audioSeptember 9, 2026 · Migrating from a PBX
On-premise PBX vs a cloud phone systemSeptember 9, 2026 · Spam and call blocking
Screening calls without losing customersSeptember 9, 2026 · SIP and networks
SIP ALG: why to turn it offSeptember 9, 2026 · Softphones and apps
Softphone audio problems, and the fixesSeptember 9, 2026 · Softphones and apps
Softphone vs desk phone: the real tradeSeptember 9, 2026 · Spam and call blocking
The Do Not Call list, explainedSeptember 9, 2026 · Numbers and porting
Toll-free or local: which number to useSeptember 9, 2026 · VoIP basics
Types of VoIP phone systemsSeptember 9, 2026 · Numbers and porting
A virtual phone number for a businessSeptember 9, 2026 · VoIP basics
VoIP meaning, in plain EnglishSeptember 9, 2026 · VoIP basics
VoIP vs cell phone for a business lineSeptember 9, 2026 · VoIP basics
VoIP vs landline for a businessSeptember 9, 2026 · VoIP basics
Is a cloud phone system a PBX?September 9, 2026 · Spam and call blocking
What a robocall is, and which are legalSeptember 9, 2026 · Numbers and porting
What a toll-free number actually meansSeptember 9, 2026 · Cloud telephony
What a VoIP quote should itemizeSeptember 9, 2026 · SIP and networks
What happens when your internet dropsSeptember 9, 2026 · Migrating from a PBX
What is a PBX phone system?September 9, 2026 · Softphones and apps
What is a softphone?September 9, 2026 · Numbers and porting
What is a virtual phone number?September 9, 2026 · VoIP basics
What is a VoIP phone?September 9, 2026 · Call flows and IVR
What is an auto attendant?September 9, 2026 · SIP and networks
What is SIP trunking, and do you need it?September 9, 2026 · VoIP basics
What is VoIP, and how does it work?September 9, 2026 · VoIP basics
What is VoIP phone service?September 9, 2026 · Spam and call blocking
What do-not-call rules ask of your businessSeptember 9, 2026 · Migrating from a PBX
What to do with your old desk phonesSeptember 9, 2026 · Softphones and apps
What to look for in a softphone appSeptember 9, 2026 · Spam and call blocking
Why you get so many spam callsSeptember 9, 2026 · Spam and call blocking
Why your business name shows up wrongSeptember 9, 2026 · SIP and networks
Why your VoIP phone will not registerSeptember 7, 2026 · Numbers and porting
A valid number is not an active lineSeptember 7, 2026 · Call flows and IVR
Why clock changes leave holes in phone coverageSeptember 7, 2026 · Call flows and IVR
How to find the dead ends in your phone menuSeptember 7, 2026 · Cloud telephony
How much bandwidth does VoIP need?September 7, 2026 · Cloud telephony
How much storage do call recordings need?September 7, 2026 · Call flows and IVR
The six messages a phone line needsSeptember 7, 2026 · Cloud telephony
The true cost of a business phone systemSeptember 7, 2026 · Queues and routing
What missed calls are actually worthSeptember 6, 2026 · Queues and routing
How many people do you need to answer calls?September 6, 2026 · Call flows and IVR
Why your phone system rejects your greetingSeptember 4, 2026 · Call flows and IVR
After-hours call handling: three honest optionsSeptember 4, 2026 · Queues and routing
Call centre software for a five-person teamSeptember 4, 2026 · Call flows and IVR
Change your auto attendant menu yourselfSeptember 4, 2026 · Call flows and IVR
Business hours and holidays in one call flowSeptember 4, 2026 · Queues and routing
Missed calls while everyone is with a customerSeptember 4, 2026 · Queues and routing
One number for sales, service and billingSeptember 4, 2026 · Accounts and access
Remove an employee's phone system accessSeptember 4, 2026 · Call flows and IVR
Small-business voicemail: where a message goesSeptember 4, 2026 · Cloud telephony
Surprise phone bill: toll fraud and a ceilingSeptember 4, 2026 · Call flows and IVR
Unexpected closure: the snow-day phone messageAugust 22, 2026 · Transfer, hold and conference
Assisted transfer, hold and conferenceAugust 22, 2026 · Numbers and porting
Moving your business number to another providerAugust 22, 2026 · Quebec area codes
Business phone in Lévis: one code, both shoresAugust 22, 2026 · Quebec area codes
Business phone in Trois-Rivières: what 819 saysAugust 22, 2026 · Queues and routing
Call queues and skills-based routing in QuebecAugust 22, 2026 · Cloud telephony
Cloud phone system for a Quebec SME: the tradeAugust 22, 2026 · Call flows and IVR
Building an auto-attendant callers stay onAugust 22, 2026 · Migrating from a PBX
Migrating from a PBX or Centrex line, safelyAugust 22, 2026 · Quebec area codes
Quebec area codes for a local business numberAugust 19, 2026 · Law 25 and Law 96
Yes, you can record a call in Quebec (2026)August 19, 2026 · Call flows and IVR
French-first IVR that still serves anglophonesAugust 19, 2026 · Call flows and IVR
How long may the “for English” message be?August 19, 2026 · Law 25 and Law 96
Law 25 and a breach involving call recordsAugust 19, 2026 · Law 25 and Law 96
Law 96 and your phone system: greeting and menuAugust 19, 2026 · Call flows and IVR
Quebec statutory holidays in call routingAugust 19, 2026 · Law 25 and Law 96
Recording announcements in Quebec: what to sayAugust 19, 2026 · Law 25 and Law 96
Serving Quebec from outside: Law 25 and 96August 19, 2026 · Law 25 and Law 96
Five things Law 25 asks of a phone system (2026)August 19, 2026 · Law 25 and Law 96
Where your call data lives under Law 25August 18, 2026 · Transfer, hold and conference
Why call transfers drop, and what fixes it