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PlatformIntegrations

Connect Inbound CX to the systems you already run.

An API, signed webhooks and steps in your call flow that reach your own systems, all documented in the API reference.

Read the API reference
The Webhooks screen in the portal’s settings: one endpoint, enabled, sending Call completed and SMS received events, with Disable, Secret and delete buttons and a link to recent deliveries.
The portal’s webhook settings, as they are today.

  • An API with keys

    Read calls, manage contacts and send texts from your own code, with up to 10 active keys per organization. On the Pro and Business plans.

  • Signed webhooks

    A signed POST to your URL for any of 11 events, from a call ending to a survey answered, tried up to 8 times over about two hours.

  • Lookups in your call flow

    HTTP request, table lookup and webhook steps, which reach only the addresses your organization approved.

  • Exports and a published spec

    Export the audit log as a CSV file, and read the API’s OpenAPI description before you write a line of code.

Connectors people ask for

The ones that exist say what they do, and the ones that do not say that instead. What you can wire up yourself today is below.

  • Connector

    HubSpot and Salesforce

    Pro and Business: the caller's record on screen, each finished call logged to it

  • Connector

    Zendesk

    A ticket for a missed call or a voicemail, as an internal note linking to the call

  • Connector

    Slack

    Missed calls, voicemail, hand-offs and low scores, each to a channel you pick

  • Coming soon

    Connector

    Video meetings

    Until then, the API and webhooks below

What your systems can reach today, and where each one is documented.

Ready to answer every call?

See how Inbound CX picks up and routes your calls, in a 15-minute walkthrough.

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