Law 25 and Law 96
Yes, you can record a call in Quebec (2026)
Yes. In 2026 a Quebec business may record a call it is party to if, under Law 25, the caller consents to a named purpose. An announcement alone is not consent.
· 6 min read
Compliance & unwanted calls
Law 25 and Law 96
What Quebec's privacy and language statutes ask of a phone system, and what they do not.
Articles
Law 25 and Law 96
Law 25 and a breach involving call records
Law 25 asks you to register every confidentiality incident, and to notify the CAI and the people affected when one presents a risk of serious injury.
· 3 min read
Law 25 and Law 96
Law 96 and your phone system: greeting and menu
Quebec's Charter of the French Language reaches telephone service directly: the greeting is in French, the English option is brief, and hold music is covered.
· 4 min read
Law 25 and Law 96
Recording announcements in Quebec: what to say
A recording announcement in Quebec satisfies two statutes: Law 25 wants a named purpose, and the Charter wants it in French. How to write one that does both.
· 4 min read
Law 25 and Law 96
Serving Quebec from outside: Law 25 and 96
Both statutes can apply to a business based in another province. Having Quebec customers is usually enough. Being incorporated elsewhere is not a shield.
· 3 min read
Law 25 and Law 96
Five things Law 25 asks of a phone system (2026)
Five Law 25 duties in force in 2026: a published privacy officer, a policy, consent per purpose, an assessment before data leaves Quebec, an incident register.
· 3 min read
Law 25 and Law 96
Where your call data lives under Law 25
Law 25 asks for a privacy impact assessment before personal information leaves Quebec. Almost every cloud phone system triggers it, and few of them say so.
· 3 min read
