Transfer, hold and conference
Call forwarding on an iPhone
The Call Forwarding switch in Settings is not an iPhone feature. It asks your carrier to redirect the line. Why that matters, and why it goes missing.
· 5 min read
Contact centre operations
Transfer, hold and conference
The mechanics of moving a live call: assisted transfer, hold, and three-way merge.
Articles
Transfer, hold and conference
Call forwarding star codes explained
A star code is an instruction to your carrier, not a number you call. What *72, *73 and *67 do, who assigns them, and why the same code varies between networks.
· 5 min read
Transfer, hold and conference
The four types of call forwarding
Always, on busy, on no answer, on unreachable. What each one is for, which to pick, and the ordering mistake that quietly strands every caller you have.
· 6 min read
Transfer, hold and conference
How call forwarding actually works
Forwarding does not move a call. It ends one call and places a second, and the line that forwards pays for it. What the caller sees, and where it belongs.
· 6 min read
Transfer, hold and conference
Assisted transfer, hold and conference
Three actions, one structure. What an assisted transfer really does, why hold breaks so often, and the term Quebec's language office actually recommends.
· 2 min read
Transfer, hold and conference
Why call transfers drop, and what fixes it
Most phone systems make answering easy and transferring fragile. A call built as a point-to-point bridge has nowhere to put a third person, so it drops one.
· 4 min read
