Softphones and apps
Headsets that work with a softphone
Wired, Bluetooth or DECT, which microphone, and whether the buttons reach the software. What actually matters in a headset, without naming brands.
· 7 min read
Contact centre operations
Softphones and apps
Making and taking calls from a computer or a phone: what a softphone is, what it needs, and when a desk phone still wins.
Articles
Softphones and apps
Softphone audio problems, and the fixes
Wrong output device, Bluetooth switching, processor contention, Wi-Fi roaming and one-way audio. Work down the list, cheapest test first, and fix it.
· 7 min read
Softphones and apps
Softphone vs desk phone: the real trade
Audio path, power, what happens when the laptop sleeps, and the person who will not wear a headset. A fair comparison of softphones and desk phones.
· 7 min read
Softphones and apps
What is a softphone?
A softphone is phone software running on a computer instead of a desk phone. What it needs, who it suits, who it does not, and where the audio breaks.
· 7 min read
Softphones and apps
What to look for in a softphone app
Codecs, audio device handling, presence, network changes and setup. Six questions to put to a softphone app, and the answers that should worry you.
· 7 min read
